POLICIES
- There is free parking in the lot and on the street.
- Enter by the parking lot entrance.
- Ring the buzzer on the right hand side.
- The main doors lock at 5pm Mon-Fri and all day on weekends.
- Iron X Fitness offers a complimentary consultation and studio tour to new students.
- Iron X Fitness requires new students with previous pole experience to complete a complimentary pole assessment to ensure the student is placed in the appropriate pole level which will be determined by a certified coach.
- All new students and guests must agree to and sign a waiver prior to participation in classes, parties, workshops, or other events.
- A student’s full, legal name must be used to sign the waiver. An identification card may be required to register.
- Students with any health/medical concerns, including pregnancy, must contact Iron X Fitness prior to registering for a class.
- Students with past or current injuries, or any concerns or contraindications, must tell the certified coach before class so the certified coach can recommend variations or alternatives, ensuring the student can participate safely in the class while preventing further strain.
- Registration can be completed online, through our app (Achieve by WellnessLiving), in person, by e-transfer, or over the phone (if paying by phone: only credit cards will be accepted).
- Series are classes that run consecutively on the same day/time every week for 4 or 8 weeks.
- Prepayment is required in full at the time of registration in order to reserve your space.
- Iron X Fitness has a limit of one (1) student per pole, and ten (10) students for small group classes.
- The booking window for our series is thirty (30) days.
- Students can register for series up to thirty (30) minutes prior to the first class of the series.
- Classes are 55 minutes in length, followed by a 5 minute transition time between classes to allow a smooth transition to the next class.
- There are no make-up classes for any series.
- There is a 10 minute grace period for late attendees. After 10 minutes, this counts as a no show.
- Students arriving late, but before the 10 min cut-off, may be asked to warm up separately on the side. This is both for your safety and to minimize disruption to the class.
- Prices are subject to change at any time.
- In the event of COVID-19 lockdown-related restrictions, all classes are considered postponed until reopening and subject to studio credit only.
- Series cancellations must be done online, on the app (Achieve by WellnessLiving), or by phone a minimum of 24 (twenty-four) hours prior to the start of the series.
- Canceling a series removes you from every class of a series.
- Once registered into a series, if a student cannot attend a class, the student can let the coach know. It will count as if the student was present. The student must not remove themselves from any individual classes.
- Purchases can be transferred to another student only if it is transferred before the start of the series. Transfers cannot be made once the series has started.
- In the case that a participant cannot attend the series due to a medical emergency, a refund or studio credit will be issued. A Doctor’s note may be required.
- If Iron X Fitness Inc. cancels a full 4 or 8 week series, a refund or studio credit will be issued.
- Iron X Fitness reserves the right to cancel or postpone a series due to insufficient registrations (less than 3 students).
- Iron X Fitness reserves the right to cancel or postpone a class out of a 4 or 8 week series for any reason at all.
- There are no refunds for any series.
- All students who are on a Essence, Elevate, Euphoria or Black Friday membership package are considered members.
- These memberships allow for in-person and online services.
- All memberships are non-refundable and non-extendable.
- Memberships and class packages can only be used for regular scheduled pole or small group coaching classes excluding specialty workshops/events.
- All memberships are auto-renew. Automatic payments will be charged to the credit card on file once per month.
- A credit card is required for membership automatic renewal payments.
- Memberships are billed every 30 days from the date of purchase.
- There is an initial four (4) month commitment for all memberships.
- At the end of four (4) months, Iron X Fitness Inc. will continue to bill members on a monthly basis until written notice of cancellation is given, thirty (30) days prior to the end date.
- Members must inform Iron X Fitness Inc. of any change in credit card information ten (10) days before the next pre-authorized payment.
- In the event a credit card payment is declined, a twenty dollar ($20) fee will be applied to the next payment.
- Being a membership or pass holder does not give members priority over any other students and that class capacity will be limited to the maximum participants per class.
- Unused classes on an active membership will roll over to the following month.
- Members will be given access to join the exclusive Iron X Fitness Community Private Facebook group and Discord server.
- Membership holds may be granted for medical reasons, but a doctor’s note may be required.
- Memberships on hold are not considered active.
- For memberships on hold, the scheduled membership payment is skipped. The prorated amount is added to the next scheduled payment and the duration of the membership is extended.
- Memberships can be upgraded at any time.
- A thirty (30) day written notice is required to downgrade or cancel an active membership (after initial 4 month commitment).
- If a member wishes to cancel their membership before the four (4) month period is over, they must provide a written thirty (30) days’ notice by email and their credit card will be billed a one-time cancellation fee of $111+tax plus the next month’s payment.
- Once the membership has been terminated, all unused classes are expired and can no longer be used.
- *Please note: the Iron X Fitness Community private Facebook/Discord group is for active members only. Members who take a break/cancel will be removed from the private Facebook group.
- Open Studio is considered a scheduled practice time.
- There is no instruction, but there will be a staff member supervising.
- For liability purposes, students are prohibited from teaching or spotting other students unless they are a certified pole teacher and carry their own liability insurance. Proof of insurance will be required.
- Students are required to use a crash mat and may ask for a spot by a certified coach to practice new moves for the first time.
- Practice hours are meant for practicing moves students already know.
- Prepayment is required in full at the time of registration in order to reserve your space.
- Payment plans are available for higher ticketed workshops/special events, but payment in full is required before the start of the workshop/special event.
- Registration can be completed online, through our app (Achieve by WellnessLiving), in person, by e-transfer, or over the phone (if paying by phone: only credit cards will be accepted).
- There are no refunds or studio credit for any workshops.
- Purchases can be transferred to another student only if it is transferred before the start of the workshop. Transfers cannot be made once the workshop has started.
- In the case that a participant cannot attend the workshop due to a medical or family emergency, studio credit may be issued. A Doctor’s note may be required.
- If Iron X Fitness Inc. cancels a workshop, a full refund or studio credit will be issued.
- Private Training and Studio Rental are considered appointments.
- Iron X Fitness requires a twenty-four (24) hours cancellation notice. As long as students cancel or reschedule at least twenty-four (24) hours before their scheduled appointment, they will not lose their purchase.
- Students have up to 24 hours before their appointment to cancel or reschedule.
- There are no refunds for appointments.
- Parties are 50 or 90 minutes depending on the package chosen by the Party Host.
- Parties include a warm-up, choreography, party tricks, and a cool-down.
- Basic moves and transitions will be taught in each party.
- The guest of honour will receive a gift bag from Iron X Fitness.
- All parties require a minimum of 4 guests.
- We ask guests to arrive 5-10 minutes early to sign waivers.
- We ask the Party Host and guests to create an account on ironxfitness.ca to fill out the necessary paperwork beforehand so the time for the party can be maximized.
- At the time of booking, a $100 non-refundable deposit is required to reserve the party date and time.
- The final party balance is due three (3) days before the party.
- If the final payment declines, the Party Host must contact Iron X Fitness to arrange alternative payments. Otherwise, the party will be canceled.
- We accept all major credit cards or e-transfers to contact@ironxfitness.ca.
- Everyone attending the party will be expected to participate. We do not allow spectators.
- Decorations, music playlists, and safe props are allowed to add flare to your party.
- Party Host and guests must clean up after themselves. Otherwise, there is a $50 clean-up fee.
- Gratuity/Tipping is not mandatory, but it is a great way to show your party coach that you had a fabulous time and they did a great job.
- All prices do not include 13% tax and gratuity
- All sales are final.
- Iron X Fitness will be closed on all statutory holidays/long weekends and for two weeks over Christmas and New Years.
- In the event of poor weather conditions, Iron X Fitness reserves the right to postpone or cancel classes or to run them as usual.
- If classes are canceled due to weather, the series will be postponed one week.
- Students must be 18 years of age or older.
- Students give Iron X Fitness Inc. the right to use photos and/or videos of themselves taken at the facility.
- All photos/videos taken inside Iron X Fitness will be the property of Iron X Fitness Inc.
- The photographs/video footage may be used as Iron X Fitness Inc. sees fit in the publication of educational or promotional materials and for any other lawful purpose.
- For any photos or videos in relation to Iron X Fitness that members post online, it is recommended to tag Iron X Fitness by using the handle @ironxfitnessinc and the hashtag #ironxfitness.
- Videos of Iron X Fitness coaches are prohibited unless prior approval has been given.
- Photographs/video footage of the Iron X Fitness syllabus is strictly prohibited.
- Iron X Fitness cannot guarantee students will not be in other students’ photos or videos.
